Refund policy

WE DO NOT OFFER REFUNDS DUE TO CHANGE OF MIND OR ITEMS NOT FITTING YOUR PET CORRECTLY.

 Any returns need to be returned within 14 days of receipt via return post for a size exchange, only if the products:

  • Have not been worn or used
  • Have original packaging undamaged
  • Have no doggy smells
  • Are undamaged and not washed
  • Was not a prior exchange
  • A return prepaid satchel is within the return as shipping is at the buyer’s expense.
  • You return the item within 14 days of your order being delivered (our returns policy is valid for 14 days from the date your order was delivered as per the shipment tracking - after this time has passed, we are unable to accept returns)

 To initiate a return or exchange, please complete the following:

  1. Email us at ebonyavenue@bigpond.com advising that you would like a return noting your order number, reason for return and an image of the unused item.

We will get back to you within 24 hours providing a return address for you to send the items. Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.